Is it possible to get a refund for my tickets?

As we are a third party seller we can only act upon the discretion of the partner. It will always be stated in the “Need to Know” section and on your e-ticket whether the partner we are working with operates a No Refunds policy. 

We will always ask whether they are willing to be lenient with their policies, however we are bound to their authorisation and cannot always guarantee a refund.